General Merchandise Refund Policy

  • Merchandise in original condition may be refunded within 30 days of purchase. Original Campus Store sales receipt required. In-store returns are free for all online purchases. Pre-paid postage for unwanted items is not provided; however, return delivery is complimentary on exchanged items anywhere in the continental United States

Online Order Refund Information

  • If you need to return or exchange merchandise purchased online please complete the Online Merchandise Refund Form and include it in your shipment. You are also welcome to return merchandise purchased online in person at the Campus Store. The policies for online order refunds are the same as those listed above.

Non-Refundable Items

  • Computer hardware products (manufacturer's warranties apply)
  • Opened packages of pre-wrapped materials
  • Access codes, study aids, course readers, dissection kits, CPR masks
  • Personal care items, perishable food items
  • Art papers & boards, paints, markers, Art & Architecture kit components, modeling wood supplies
  • Gift cards
  • Shipping and handling charges
  • Special orders, customized or engraved items, Rental regalia

Method of Refund

Purchase

Type of Refund

Cash

Cash

Check

Cash refund, charge credit or gift card 10 business days after purchase

All Other

Credit issued to original form of payment



Return & Refund Form




Course Materials Refund Policy

eCampus Textbooks Return Policy

To return a book you PURCHASED from eCampus.com, you must visit www.ecampus.com/returns to obtain a return merchandise authorization (RMA) number. This RMA MUST be obtained to process your returns correctly.

If you are returning a RENTAL book, please visit www.ecampus.com/return-my-rental

Most of the items you rent from eCampus.com can be returned for a refund (excluding shipping charges and 10% restocking fee.) Items must be received in their returns facility within 25 days of the original ship date to be eligible for this refund. On the front of your packing slip, you will find the final date that any items per shipment will be accepted as a return in our Distribution Center. Returns that are returned to ecampus.com beyond the printed date will not be accepted, destroyed, and recycled. Note: eBooks and Access Codes are non-refundable.

Used books are considered in good condition even when they contain highlighting, margin notes or other markings. We cannot guarantee that additional materials originally included in a package if purchased new will be included with your purchase of a used package. For more information about our used book policy, please visit this page.

Marketplace Returns

Books or merchandise purchased through the eCampus.com Marketplace may not be returned to our Distribution Center for processing or refunds. If you need to return a Marketplace purchase, please contact the seller directly for permission and return instructions. Sellers may be contacted by logging in to the My Account section of our website. The seller contact link will be listed as the seller name below the title of the item purchased.

Rental Returns

Most of the items you rent from ecampus.com can be returned for a refund (excluding shipping charges and 10% restocking fee.) Items must be received in our returns facility within 25 days of the original ship date to be eligible for this refund. Returned items must be in the condition of original shipment. Shrink-wrapped items cannot be returned if the wrapping is broken. We will not accept items for return if you open diskette packages, CD-ROM’s, DVD’s, and CD’s. Any returned item that does not meet our return expectations may not be accepted and recycled. To return your rental, simply log in to your account and select the Returns/Return My Rental section or you can just use this link,www.ecampus.com/returnmyrental . From there, select to return your rental and print the required packing slip and the prepaid UPS shipping label.

eBook Returns

Due to the nature of the item, eBook purchases are not eligible for return or refund under any circumstances as stated in your shopping cart, during the checkout process, and other areas of our website. Also, we cannot guarantee that supplements that might be included with a new textbook purchase such as DVDs, CD ROMs, Study Guides, passkeys to alternate websites, etc, will be included with your eTextbook purchase. We apologize if this causes any inconvenience.

How To Send eCampus Your Returns

Be sure to pack your items carefully for shipment so they will not be damaged in transit. We recommend returning your items via UPS Ground or insured mail. Make sure that you keep a copy of the tracking number and RMA number for your records. eCampus.com is not responsible for any books or merchandise lost or damaged en route to our Distribution Center. You must visitwww.ecampus.com/returns to obtain a return merchandise authorization (RMA) number. This RMA must be obtained to process your returns correctly. If this is not provided, your return credit may be delayed or could be unable to be applied.

Original Campus Store sales receipt required for all returns.